Yorkshire Ambulance Service would like you to hear about your experience of the service you receive.

Your feedback is important because it helps their teams to understand where they can make improvements and where they are providing a good service.

Complaints for 999 or Patient Transport Service

If you would like to raise a concern or make a complaint, please contact the Patient Relations Team.

Telephone 0330 678 4140

Email yas.patientrelations@nhs.net

Patient Relations Team, Yorkshire Ambulance NHS Trust, Springhill 2, Brindley Way, Wakefield 41 Business Park, Wakefield WF2 0XQ

Complaints for NHS 111

If you would like to raise a concern or make a complaint, please contact the Clinical Governance and Quality Team.

Telephone 0330 678 4140 option 2

Email yas.111governance@nhs.net

NHS 111 Clinical Governance and Quality Team, Yorkshire Ambulance NHS Trust, Springhill, Brindley Way, Wakefield 41 Business Park, Wakefield WF2 0XQ

If you are not satisfied

They will do everything possible to make sure that your complaint or concern is addressed in full, to your complete satisfaction. This may involve a meeting or further investigation and another written response.

West Yorkshire Integrated Care Board

If you feel unable to complain directly to the service provider yourself, you can complain to the local Integrated Care Board (ICB).

Our local ICB is the West Yorkshire Integrated Care Board, who commission – buy in – health services for people across West Yorkshire, including Wakefield District.

The ICB will work with all the organisations involved to provide you with a coordinated response. 

Please note: If you have already complained to your NHS healthcare provider, the ICB cannot reinvestigate the same concerns. 

Telephone 01924 552150 Monday to Friday, 9.00 am to 4.30 pm, excluding bank holidays.

Email wyicb.pals@nhs.net

Or write to Patient Advice and Liaison Service, West Yorkshire Integrated Care Board, White Rose House, West Parade, Wakefield WF1 1LT

Find out more about their processes here www.westyorkshire.icb.nhs.uk/contact/comments-concerns-complaints.

If you have tried to resolve your complaint at the local level and this has failed, you can ask the Parliamentary and Health Service Ombudsman to look at your complaint.

This is the final stage for unresolved complaints. For more information, go to www.ombudsman.org.uk or telephone 0345 015 4033.

NHS complaints guidance including Easy Read

If you need help or would like to speak to someone, please get in touch.

We also have independent NHS Complaints Advocates who can support you through the process.

Find out more here NHS Complaints Advocacy.

Telephone 01924 787379, text 07885 913396, email enquiries@healthwatchwakefield.co.uk.