Walking in their shoes: experiences of our maternity services
At the event, attendees heard the key themes from the visit and took part in thoughtful discussions about next steps. It was a valuable and satisfying piece of engagement work, strengthening collaboration between staff and the communities they serve.
We’d love to thank One Ummah Community, Happy MOMents, the Maternity Befrienders, and all the maternity staff who contributed to the visit and the event. We are also grateful to St. Swithun’s Community Centre for hosting us and providing such an excellent lunch.
The report here summarises the feedback gathered during the 15 Steps hospital visit and gives recommendations for improvements.
15 Steps Maternity Services 2025
15 Steps Maternity Services 2025 Easier to Read
“We worked with these women, many of whom are new to the UK and navigating maternity care with limited English.
They shared both positive experiences and deeply personal challenges but also how they sometimes felt unseen in mainstream services.
Their voices have often been missing from this kind of work, so inviting them to take part in a 15 Steps visit at Pinderfields was a turning point.
Their feedback was honest, brave, and highlighted how care can be more culturally sensitive and inclusive. Working with the group in this way – rather than a digital survey or a feedback form – meant that we were able to create a personal relationship, with trust and respect; and make sure their voices have been heard.”
Stacey Harrower, Chair, Maternity and Neonatal Voices Partnership for Wakefield District
