We collect individual personal experiences from local people who have used our health and care services.
And we hear from people in lots of different ways - through telephone calls, our website, and social media.
We talk to people at many different events, meetings, and community locations across the whole district.
We also talk to people at the regular panels and partnerships we run: the Mental Health Community Panel, Adult Social Care Citizen Panel, and Maternity and Neonatal Voices Partnership.
We also gather very detailed information from people when things haven’t gone to plan or as expected through our independent NHS Complaints Advocacy Service.
Our impact reports cover three months as our year is divided into quarters, where we provide feedback to local people and the people who commission and run services. However, we meet with services continually and attend monthly meetings with our local NHS and social care system.
The reports cover:
- What we heard and why it matters - what you have told us
- What did we do - the work we have done to address your concerns or suggestions
- What changed - service improvements that happened because you shared your experiences
- Looking back - a section where we revisit a project to see how we made a difference
Find the reports here: