Real voices, real impact in July, August, September

Report - 11 December 2025

We are pleased to share our Quarter 2 Impact Report for 2025–2026, which highlights how people across the district have helped shape real improvements in health and social care in July, August, and September.

Alongside the concerns, we also heard many positive stories, especially about the incredible difference community and voluntary sector services make. These services consistently treat people as individuals and help them stay well in ways that feel human and supportive.

This quarter, we’ve already seen real change because people shared their stories with us. Families of children with complex needs told us how the use of ‘Red Bags’ helped create calmer hospital experiences, and the hospital’s Complex Care Team are working to improve staff understanding. We also supported a Deaf patient who raised concerns about access at the Walk-In Centre, leading to a new BSL video relay service, new policies, and staff training.

The insights you shared also fed into the monthly NHS Quality Intelligence Group, influencing district wide improvements to digital access, maternity consent, patient transport, and emergency department facilities.

Your experiences genuinely shape better services for everyone. If you’ve had a good or bad experience with health or social care, we want to hear from you — because every story helps us make change happen.

Find the full report below.

Downloads

If you need this document in an alternative format, please contact enquiries@healthwatchwakefield.co.uk or call 01924 787379.

Real voices, real impact July, August, September 2025

 

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